Refund policy

Return & Refund Policy

Effective Date: August 2026

At Rest & Roast, every batch of coffee is freshly roasted and packed to order. Because coffee is a perishable food product, we are unable to accept returns on opened coffee packs. However, if there is an issue with your order, we will make it right.

Returns

We accept returns or replacements only in the following cases:

You received the wrong product or roast.
The package arrived damaged during transit.
The product is defective or unfit for consumption.
An item is missing from your order.

To request a replacement or refund, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product and packaging
A brief description of the issue

Non-Returnable Items

The following items cannot be returned or refunded:

Opened coffee bags
Products returned due to taste preference or personal preference
Products that have been used or tampered with
Orders with an incorrect delivery address provided by the customer

Order Cancellation

Orders can be cancelled within 2 hours of placing the order, provided they have not been roasted, packed, or shipped.

Once an order has been processed or dispatched, it cannot be cancelled.

Refunds

If your refund request is approved:

Refunds will be processed to your original payment method.
Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

In some cases, we may offer a replacement instead of a refund.

Shipping Issues

If your package is lost in transit or arrives damaged, please contact us immediately. We will work with the shipping partner to resolve the issue and, where applicable, arrange a replacement or refund.